Privacy Policy

Bloom Bar runs lounges and bars at Premises of Untamed Empire, Spintex Rd, Accra. In this policy, “we”, “us” and “our” mean Bloom Bar. This policy explains what personal information we collect when you visit our venues, book a table, buy a ticket, sign up to our newsletter or use this website, and what we do with it.

We handle personal information in line with Ghana’s Data Protection Act, 2012 (Act 843). Our contact details are at the end of this page.

We only collect what we need to look after you. Depending on how you deal with us, that can include:

• Table bookings: your name, phone number, the date and time of your visit, the size of your group and any notes you add, such as seating preferences or celebrations.
• Newsletter sign-ups: your first and last name, email address and, if you give it, your phone number.
• Event tickets and passes: tickets are sold through our ticketing partners. They share your name, email address and ticket details with us so we can check you in on the night.
• At the door: our venues are for guests aged 18 and over, so we may ask to see ID. We check it and hand it back; we don’t copy or keep it.
• Payments at the bar: card and mobile money payments are handled by our payment providers. We never see or store your full card number or PIN.
• Messages: anything you send us by phone, WhatsApp, email or social media.
• This website: basic technical details such as your device, browser and the pages you visit, which help us keep the site working well.

• To confirm, manage and follow up on your table booking.
• To let you into events you have a ticket or pass for.
• To send you news about events, ticket drops and offers, but only if you’ve signed up.
• To answer your questions, requests and feedback.
• To keep our guests, staff and venues safe, and to prevent and deal with incidents.
• To meet our legal duties, for example licensing, tax and age checks.
• To understand how our website and events are doing, so we can make them better.

Our events are often photographed and filmed, and the results may appear on our website and social media. If you’d rather not be in them, let our photographer or a member of staff know on the night. If a photo of you has been posted and you want it taken down, email us and we’ll remove it.

We use CCTV inside and around our venues for safety and security. Footage is kept for up to 30 days and then recorded over, unless we need it to look into an incident or the police ask for it.

We don’t sell your personal information. We only share it with:

• Companies that help us run the business, such as our ticketing partners, payment providers, email and SMS services, and website hosting. They may only use it to provide their service to us.
• The police or other authorities, when the law requires it or to protect someone’s safety.
• Professional advisers, such as our accountants and lawyers, where needed.

This website uses a small amount of storage in your browser to work properly, for example to remember that you’ve already seen our newsletter sign-up so we don’t show it again. If we add analytics or advertising tools in future, we’ll update this policy and ask for your consent where required. You can clear or block this storage in your browser settings at any time.

We only send you marketing if you’ve opted in. Every email has an unsubscribe link, and you can reply STOP to any text message. You can also ask us to take you off our lists at any time. Unsubscribing won’t affect messages about a booking or ticket you already have.

• Table bookings: up to 12 months after your visit.
• Newsletter details: until you unsubscribe.
• CCTV footage: up to 30 days, unless needed for an incident.
• Records we must keep by law, such as financial records: for as long as the law requires.

We limit access to personal information to the staff and partners who need it, and we use secure, reputable services to store it. No system is completely secure, but if something goes wrong that puts your information at risk, we’ll let you and the relevant authorities know as the law requires.

Bloom Bar serves alcohol, and our venues, events and newsletter are for people aged 18 and over. We don’t knowingly collect information from anyone under 18. If you think we have, please contact us and we’ll delete it.

You can ask us to:

• tell you what personal information we hold about you and give you a copy;
• correct anything that’s wrong or out of date;
• delete your information, where we don’t need to keep it;
• stop using your information for marketing.

To make a request, email us at hello@bloombar.com. We’ll reply within 30 days. If you’re not happy with how we’ve handled your information, you can complain to the Data Protection Commission of Ghana.

We may update this policy from time to time. The date at the top of this page shows when it last changed. If we make a big change, we’ll let our newsletter subscribers know.